Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

This Shipping Policy applies to purchases made from Command Deck Collectives LLC through commanddeckcollectives.com.

ORDER PROCESSING

In-stock orders are generally processed within 2–5 business days after payment is confirmed.

Business days are Monday through Friday and exclude federal holidays. Processing time is separate from the carrier’s estimated transit time.

Processing may take longer during product launches, presales, holidays, periods of high order volume, or circumstances outside our reasonable control.

Customers will receive a shipping confirmation with tracking information when an order ships.

CUSTOM, PERSONALIZED, AND BULK ORDERS

Custom products, personalized items, challenge coins, apparel, plaques, engraved products, three-dimensional products, and bulk orders require additional production time.

Estimated production and shipping timelines will be provided in the product description, approved proof, invoice, quote, purchase order, or separate written agreement.

Production timelines begin after all required information, artwork, proofs, quantities, sizes, and payments have been received.

Customer-requested changes, delayed proof approvals, incomplete information, or manufacturing issues may extend the completion date.

PRESALES AND PREORDERS

Presale and preorder products are purchased before inventory is available for immediate shipment.

The estimated shipping date displayed on the product page is an estimate and is not a guaranteed delivery date. Manufacturing, quality-control, customs, freight, material, or carrier delays may affect the estimated timeline.

If an order contains both an in-stock product and a presale or preorder product, the entire order may be held until all products are available. Customers who want available products shipped separately should contact us before fulfillment. Additional shipping charges may apply.

SHIPPING RATES

Shipping charges are calculated and displayed during Shopify checkout based on the destination, package information, weight, and available carrier services.

Any free-shipping promotion is subject to its stated requirements and may exclude custom, bulk, oversized, international, or expedited orders.

SHIPPING CARRIERS

Orders may be shipped through USPS, UPS, FedEx, DHL, or another carrier available through Shopify or selected by Command Deck Collectives LLC.

We may select a comparable carrier or service when necessary to fulfill an order safely and efficiently.

Carrier delivery dates are estimates unless the carrier expressly provides a guaranteed service.

DELIVERY ESTIMATES

Estimated delivery times begin after the order has been processed and transferred to the carrier.

Carrier delays caused by weather, natural disasters, customs, transportation interruptions, high shipping volume, government actions, or other circumstances outside our control may affect delivery.

Command Deck Collectives LLC is not responsible for carrier delays, but we will provide reasonable assistance when a shipment requires investigation.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order enters fulfillment or a shipping label is purchased.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent, except where prohibited by law.

We are not responsible for packages delivered to an address entered incorrectly by the customer.

APO, FPO, AND MILITARY ADDRESSES

We may ship to eligible APO, FPO, and DPO addresses when supported by the carrier and product.

Customers must enter the full military address, including the unit, box number, APO/FPO/DPO designation, state code, and ZIP Code.

Military mail may require additional transit time and may provide limited tracking after entering the military postal system.

TRACKING INFORMATION

Tracking information is sent to the email address or phone number provided during checkout after the shipping label is created.

Tracking information may take up to 48 hours to show movement after the carrier receives or scans the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period or a package has not arrived by the expected delivery date, contact us at operations@commanddeckcollectives.com.

Please include:

  • Your name;

  • Shopify order number;

  • Shipping address; and

  • Tracking number.

We will review the shipment and, when appropriate, assist with opening a carrier investigation or claim.

Replacement or refund eligibility will be determined based on the tracking information, carrier findings, available insurance, our Refund Policy, and applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct;

  2. Check around the delivery location, mailbox, parcel locker, front office, or secure package area;

  3. Ask household members, neighbors, building staff, or mailroom personnel;

  4. Allow up to two business days for a premature delivery scan; and

  5. Contact the carrier using the tracking number.

If the package is still missing, contact us so we can determine whether a carrier investigation is available.

DAMAGED SHIPMENTS

Inspect your order promptly after delivery.

Shipping damage must be reported to operations@commanddeckcollectives.com within seven calendar days of delivery.

Include:

  • Your order number;

  • A description of the damage;

  • Photographs of the damaged product;

  • Photographs of the exterior packaging;

  • Photographs of the interior packaging and shipping label; and

  • Whether any products or parts are missing.

Keep the product and all original packaging until we confirm whether they are needed for a carrier claim.

Do not return a damaged product without receiving instructions from us.

MULTIPLE SHIPMENTS

Products from the same order may be shipped separately because of availability, size, production schedule, fulfillment location, or carrier requirements.

When available, separate tracking information will be provided for each shipment.

INTERNATIONAL SHIPPING

International shipping may be offered only to destinations available during checkout.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless expressly stated otherwise during checkout.

Customs processing may delay delivery. Command Deck Collectives LLC cannot guarantee international delivery dates or control customs decisions.

Customers are responsible for confirming that ordered products can legally be imported into their destination.

LOCAL PICKUP

Local pickup may be offered for eligible orders when displayed during checkout or arranged in writing.

Customers must wait for pickup confirmation before arriving. Identification or the order confirmation may be required.

Orders not collected within the communicated timeframe may be subject to storage, cancellation, refund, or reshipping arrangements consistent with applicable law and our policies.

RETURNS AND REFUNDS

Shipping-related returns, refunds, replacements, exchanges, and cancellations are governed by our Refund Policy:

https://commanddeckcollectives.com/policies/refund-policy

CONTACT INFORMATION

Questions about shipping may be sent to:

Command Deck Collectives LLC
Oceanside, California, United States
Email: operations@commanddeckcollectives.com
Website: https://commanddeckcollectives.com